Shipping Policy

Delivery Areas

ThermoCarry provides shipping services across Australia. Our primary distribution centre is located in North Willoughby, NSW, allowing us to efficiently serve all Australian territories.

Standard Delivery Areas:

  • Metropolitan areas (Sydney, Melbourne, Brisbane, Perth, Adelaide)
  • Regional centres
  • Rural and remote locations
  • Tasmania
  • Northern Territory

Shipping Methods and Timeframes

Standard Shipping

  • Metropolitan areas: 1-3 business days
  • Regional centres: 3-5 business days
  • Rural and remote locations: 5-7 business days
  • Free shipping on orders over $100
  • Flat rate of $9.95 for orders under $100

Express Shipping

  • Metropolitan areas: Next business day
  • Regional centres: 2-3 business days
  • Rural and remote locations: 3-5 business days
  • Flat rate of $14.95 regardless of order value

Order Processing

All orders are processed Monday to Friday, excluding public holidays. Orders placed before 2:00 PM AEST will be processed the same day. Orders placed after 2:00 PM AEST will be processed the next business day.

Processing Times:

  • Order verification: 1-2 hours
  • Packing and dispatch: 1-2 business days
  • Shipping time: Varies by location and method chosen

Tracking Your Order

Once your order is dispatched, you will receive a confirmation email with your tracking number. You can track your package using our online tracking system or directly through our shipping partners' websites.

Shipping Partners:

  • Australia Post
  • StarTrack Express
  • TNT Express

Special Considerations

Please Note:

  • Delivery times may be extended during peak periods (e.g., holiday season)
  • Some remote locations may require additional delivery time
  • Signature may be required for deliveries over $100
  • P.O. Box deliveries are available for standard shipping only

Contact Information

For any shipping-related queries, please contact our customer service team:

  • Email: ask@thermocarry.com
  • Phone: +61294179182
  • Address: 50 Mabel St, North Willoughby NSW 2068, Australia

Policy Updates

ThermoCarry reserves the right to modify this shipping policy at any time. Any changes will be reflected on this page with an updated revision date. We encourage customers to review this policy periodically.